CUSTOMER SERVICE - We strive to exceed our customers’ expectations. We’re passionate about what we do and are committedto excellence, resourcefulness, and a willingness to go the extra mile for our customers. Your satisfaction is the foundation of our organization. Our goal is to build long-term relationships with our customers, suppliers, and our employees. We work together to allow both our customers and our company to prosper in the challenging and competitive aviation industry.
INTEGRITY- Our team believes that through a true partnership of responsiveness, quality service, and a commitment to your bottom line, we naturally buildlong-term relationshipswith our customers. We are dedicated to serving our customers with the highest level of integrity, quality, and responsibility. We strive to consistently exceed our customers’ expectations.
SIMPLICITY & SPEED - We have adopted the “Kaizen” philosophy of Continuous Process Improvement in each aspect of our business operations. We consistently strive to improve our internal processes to ensure optimal results for our valued customer base. We have developed a just-in-time delivery application to ensure simplicity, speed, quality and customer delight.
RELIABILTY & EXPERTISE - We will meet your requirements and deliver optimal satisfaction. We utilize a real-time inventory system powered by the most advanced telecommunications and computer technology available. We possess technical expertise in the aviation industry combined with marketing expertise. These capabilities enable us to provide you with the best value and service.
DEPENDABILITY & ON TIME DELIVERY – 24 hour AOG line services/same day shipping is standard practice. Our team is dedicated to responding to your needs in a timely manner. The best way to showcase our talent, integrity, and work ethic is through the process we follow to complete your transactions. Our values are not situational based; we conduct each transaction with the intent of long-term relationships. Our team is responsible and accountable for completing your request from its arrival to on time delivery.
QUALITY & TRACEABILITY STANDARDS - Global Aviation Resourcesis dedicated to quality assurance principles and traceability standards for the aviation industry we serve. Our Quality Assurance Manual (QAM) is a system of standards, policies, processes and audits to ensure that all of the material we purchase and deploy into the aviation market is properly handled, accounted for, documented and stored. Our Quality Assurance Manual will provide accurate and reliable documentation, traceability, and shipping information. This is consistent with our role in aviation safety and in maintaining a responsible leadership position in the aerospace industry.
Our quality system is designed to be in compliance with:
The Coordinating Agency for Supplier Evaluation (CASE)standard 3-A, Quality Program Requirements for Suppliers of New and Surplus Aircraft Parts.
The Air Transport Association of America (ATA)Specification, Source & Approved Parts Qualifications Guidelines
The Airline Suppliers Association (ASA), Quality Systems Standards